Privacy Policy

1. Introduction

ELA Solutions, a DBA of Alpinieri Enterprises Inc. (“we,” “our,” or “us”), operates a property management software platform used by MAE Real Estate is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services, including our website, mobile applications, and SMS notification services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when creating an account or using our services.
• Property Information: Details about rental properties, lease agreements, payment history, and maintenance requests.
• Communication Data: Records of communications between tenants and property managers, including SMS messages, emails, and portal messages.
• Usage Data: Information about how you interact with our platform, including log data, device information, and browsing patterns.
• Payment Information: Payment details processed through our platform for rent and other property-related transactions.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our property management services
• Process rent payments and financial transactions
• Send SMS notifications about rent charges, announcements, and property updates
• Facilitate communication between tenants and property managers
• Manage maintenance requests and work orders
• Improve our platform and develop new features
• Comply with legal obligations and protect our rights
• SMS consent and phone numbers collected for SMS communications are not shared, sold, rented, or disclosed to third parties for marketing purposes.

4. SMS Communications

Users may opt in to receive SMS messages by providing their mobile phone number through our platform, lease onboarding process, or other explicit consent mechanisms provided by ELA Solutions or the property manager. SMS messages are sent only to users who have provided express consent. By opting in, you agree to receive text messages from ELA Solutions, the software provider supporting MAE Real Estate, including but not limited to:

• Rent payment notifications and reminders
• Property announcements and community updates
• Maintenance request updates
• Important account notifications

Message frequency varies based on account activity. Message and data rates may apply. You may opt out of SMS communications at any time by contacting your property manager or replying STOP to any message.

5. Information Sharing

We may share your information with:

• Property Managers/Owners: To facilitate property management services
• Service Providers: Third-party vendors who assist in operating our platform (payment processors, SMS providers, hosting services)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you terminate your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is necessary for legal or business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Withdraw consent for SMS communications

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: